The challenges of Viafrance Normandie before using Kraaft

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The Normandy agency works on all types of VRD works (roads and various networks). Whether it's black (asphalt), white (civil engineering) or sanitation. On maintenance contracts for agglomerations “there are a lot of repetitive services” testifies Julien. It is difficult to plan the intervention of the teams, and to follow the construction sites without necessarily going on site. On small businesses, the economic equation is not easy: the construction company must do the DICT, ask for road permits, and produce an attachment, but construction managers simply do not have enough time in their day to ensure this follow-up.

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“We tried Google's Mind Maps software to plan the tours of construction site managers” continues Julien. But the software for the general public is not designed for agency jobs: the interface is fun but it is not possible to extract reports, or to share progress with the project manager.

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👉 See how some customers use Kraaft on their road maintenance leases.

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Last summer, Viafrance Normandy also started work on the rehabilitation of a former refinery in the 76. On these types of construction sites lasting several months, the follow-up required by the project management “is relatively thorough (...) We are asked to establish milestones, stopping points, and communicate in a reactive manner,” adds Julien.

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But the challenge remains the adoption of the new tools by site managers. Without their membership, it is impossible to value additional work, and to comply with new regulations on markings, picketing or the validation of photo reports. Again, they have enough work not to become computer scientists! “And telephones are not necessarily adapted to fast navigation” adds Julien.

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How does Kraaft help you?

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“I admit that it's surprising, there are chefs with whom it goes very well when I expected it not to happen at all” begins Quentin. Kraaft offers a mobile application similar to WhatsApp, which allows you to create a conversation per site. Information can be sent back simply: photos, videos, voice notes, GPS points. And validate breakpoints, declare hazards, or share reports with the customer directly from the messaging system.

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“I discovered Kraaft through Julien who used it on one of his major projects, and I immediately told myself that it could be used on maintenance leases” testifies Quentin. The satellite interface makes it possible to position interventions, by adding a date, a manager and a color code on their progress. The site manager fills out the intervention form, adds a photo, and validates it when it is finished. This makes it possible to send a report to the MOE. Or even integrate it directly onto the platform, as is the case for the Rouen metropolis, which recently switched to Kraaft.

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“When you have a deal, it will make my life easier. In fact, that's what I'm looking for, a tool that allows me to save time in my daily work, because the days are too short to do everything we have to do, and if we can save time on that, it's time that we can devote to other things.” (Quentin Raffaillac-Desfosse, construction manager at Viafrance Normandy)

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“The advantage for me was the feedback and traceability, both for the preparation, the execution (...) and the establishment of the milestones” explains Julien. On major projects, hazards are a daily occurrence. The ability to explain and share them to the client over time is often the reason for the profitability of the project. In a few clicks, the boss shares a photo: the hazard is time-stamped, geo-located, and the driver (when he finds the time!) can report it in accordance with the market format.

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“Above all, do not hesitate to give good ideas to make the tool evolve” explains Julien. Each month, users of the application benefit from an automatic update, which includes the most popular ideas reported by its users.

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The benefits

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✅ Easy to handle in the field for site managers

✅ Fewer trips by construction managers for small interventions

✅ Map monitoring interface shared with the customer on maintenance contracts

✅ Real-time monitoring of site hazards and generation of reports on additional work

✅ Adaptability of the tool and the reports according to the market

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“When the construction site is 3 minutes from the warehouse, I can go. But when I have an hour to drive, the fact of having to travel is an hour saved on the way there, an hour saved on the way back: two hours in the day when I do other things.” (Julien Bourguignolle, construction manager at Viafrance Normandy)

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