The challenges of Bouygues Energies before using Kraaft

Before we arrived, Thomas sent a lot of text messages to be kept up to date with the progress on site. Team leaders were calling to report problems. And the business managers asked the technicians to send them photos on WhatsApp so that they could forward them to the customer by email. Despite the existence of internal software, information still circulates a lot by telephone, since “it remains the most flexible mode of communication” (Thomas Brunet).

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The situation after Kraaft

On November 25, 2019, the Kraaft application was deployed throughout the team. And in just a few weeks, the behaviors have radically changed among these new Kraafters. At the start of each project, the person in charge now creates a ticket on the application with the name of the project, then registers on the interface as the manager. As they progress, technicians send photos, voice notes, and text messages to the group, so everyone has the same level of information about the work. Business managers can export this data by generating reports in one click and automatically categorize photos by project.

When Loïc Guillet, Thomas's operations manager in the Midi-Pyrénées region, welcomed us on January 17 at the premises of BYES, his analysis is clear.

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‍“We had a hole in the racket. With the digital world, the construction log disappeared (...) What we lacked was a communication tool between teams, to monitor activities in a flexible way. Especially when the stakeholders change and the project is longer term.” (Loïc Guillet, BYES operations manager, Midi-Pyrénées)

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‍And it is perhaps this need that explains the high use of the tool during these first eight weeks of implementation.

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Why would you recommend Kraaft.co?

After eight weeks of use, here are the reasons managers, account managers, and technicians give us for recommending Kraaft to counterparts or colleagues.

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Easy to handle

“It is very important for us that we can offer a tool to our technicians that is easy to use and install.” (Loic Guillet)

We receive a lot of positive feedback on our messaging interface and it's nice because we work every day to make it simple! Kraaft is voice-based communication, adapted to the field and easily traceable. For anyone. So when we get compliments because the implementation is easy, even when there are profiles who are less comfortable with digital solutions in the team, it touches us! 😍

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Operational performance gain

“Quite naturally, it frees up telephone time, and we have more feedback than before (...) I see an improvement in performance” (Thomas Brunet)‍

And who better than our everyday users to describe this gain in value and time?

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Improving profitability

Increasing the collaboration of your teams does not only mean reducing the time lost in exchange for information, which is often lost or Silotated. It also means improving profitability since it is easier to explain the delta between planned and actual work, and therefore it is easier to get paid for overtime.

“Before, we had trouble putting issues into context. It's not easy to explain the delta between what we planned and what we did, this information is found on SMS, WhatsApp, phone calls. There are too many ways to communicate.” (Thomas Brunet)

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Reduction in the risk of accidents

“With Kraaft we can reduce the risk of accidents because we have a better knowledge of the teams on the construction site of what happened before.” (Loic Guillet)

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